FAQ

How do I place an Order?

From the Shop menu, you can select your required category and view our range of products and designs. Once you have filled in any custom details, add your item to the cart and proceed through checkout.

Do you Ship to my Country?

We offer Worldwide Shipping. Enter your address on checkout for competitive global rates. 

Can you send me a picture of my graphics before you print?

Yes! Simply select ‘Yes’ on the Design Proof option on the order page. We will then email you a design example to make any changes prior to printing.

Can I change a design shown on your site?

Yes! You can list any Logo, Design, Color changes and alterations in the Logos and More Info boxes. We cannot print any energy drink logos such as Red Bull or Monster Energy.

Order Cancellations

Had a last minute change of plans and wish to cancel your order? Email info@splitdesignsco.com before your order has been designed and we can simply cancel your order and refund you in full! If you wish to cancel your order after it has been designed, this will incur a $30 design fee to cover the time that was spent designing your order before it was cancelled.

What happens if I order Graphics and Seat Cover?

When hard parts are purchased with custom graphics, we order your parts at the time of order (seat covers, stands etc) so that they can be shipped at the same time as your graphics.

Can I place my order over the phone?

Due to the amount of information needed for custom products, the easiest and quickest way to order is through our website. If you have any issues shopping online email us at info@splitdesignsco.com

How Do I Track My Order?

Generally email proofing is within 5-7 working days of order, and printing and shipping 1-3 days from artwork approval. Tracking will be emailed upon shipping your product. To speed up your order, please only email us for status updates if it has been longer than the listed turn around times.

Do you Sponsor Riders?

We do not typically accept unsolicited sponsorship requests. We have a team that is constantly watching out for rising stars within the competitive dirt bike industry.

Shipping & Returns

Returns Policy

 

You may return defective products within 30 days for a full refund. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please note that we cannot accept returns on any custom printed products for any reason other than production flaws. Please make sure you double check your order form before placing your order as it will be printed with the exact color choices, race number, spelling and logos that you specified. Once your order is printed no changes can be made.

If you are returning a product for a refund you should expect to receive your refund within 10 days of shipping the product back to us. This time period includes the transit time for us to receive your return from the shipper (3 to 7 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (1 to 3 business days).

If there is an issue with your order and you need to return an item, simply email us directly at info@splitdesignsco.com or call (951) 695-9998 and speak to one of our customer service representatives.

Shipping

 

Typical transit times are shown on the map below. After your order is placed there is generally a 3-7 day production period before your order ships. Most orders are shipped via USPS priority mail and UPS.

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Over sized shipments like complete plastic kits do not qualify for free shipping promotions.

Privacy

Information

 

This privacy & security statement is intended for Split Designs Co. and does not include the privacy practices for partnered sites. Any websites that are linked to or from this website have their own privacy policies. We encourage anyone linking to those partner websites read their privacy statements as their practices may differ from ours.

If you have questions or concerns regarding this statement, please contact us:

By email at info@splitdesignsco.com

By phone: 951.695.9998

By mail: Split Designs Co. 43397 Business Park Dr. STE D7 Temecula, CA 92590

Privacy & Security

 

Our goal here at Split Designs Co. is to make you feel completely comfortable shopping here. We recognize that certain personal information needs to be collected to complete orders and to provide a more personalized experience. With that in mind, we take the privacy and confidentiality of this information very seriously. Please read on for more details about our Privacy Policy and rest assured that we have taken numerous precautions to guard your privacy and security while visiting us here at SplitDesignsCo.com